This Privacy Policy explains what personal information desk gaming collects from players in the Philippines, how we use it, and the steps we take to keep it safe. Your privacy matters to us — please read this page carefully before using the platform.
Last updated: 1 January 2025 • Applies to all registered players in the Philippines
This Privacy Policy governs the collection, use, storage, and disclosure of personal information by desk gaming in connection with your use of the platform, whether accessed via the mobile browser or the downloadable Android application. By registering an account or continuing to use the platform, you confirm that you have read and understood this policy in full. If you do not agree with any part of this policy, please stop using the platform and contact our support team to close your account. This policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. desk gaming is committed to handling your personal data responsibly, transparently, and in accordance with all applicable Philippine laws.
When you register an account on desk gaming, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe gaming experience. This includes your full legal name, date of birth, email address, mobile number, and a government-issued identification document when required for verification purposes. We also collect financial information such as your GCash or Maya account details and local bank transfer information solely for the purpose of processing deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your device type, operating system, IP address, browser type, and session activity logs — this information helps us maintain platform security and improve the mobile experience for Filipino players. If you contact our support team, we may retain records of that correspondence, including any documents or screenshots you provide, to help resolve your query efficiently. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance, and we never collect data from minors.
The personal information you provide is used primarily to create and manage your player account, verify your identity in line with Philippine anti-money laundering requirements, and process your deposits and withdrawals accurately. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy — and we will only send promotional communications if you have opted in to receive them. Technical and usage data is analysed in aggregate to improve platform performance, identify and resolve technical issues, and enhance the mobile gaming experience for players across the Philippines. Your data may also be used to detect and prevent fraudulent activity, unauthorised account access, and any conduct that violates our Terms and Conditions. We do not use your personal information to make automated decisions that produce legal or similarly significant effects without human review. All data processing activities are carried out on a lawful basis as defined under the Philippine Data Privacy Act of 2012.
desk gaming does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data is not a product. We may share your information with trusted third-party service providers who assist us in operating the platform, including payment processors such as GCash and Maya, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies — for example, in response to a valid court order, a request from the Anti-Money Laundering Council (AMLC), or an investigation by PAGCOR. If desk gaming undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer where required by law. Beyond these circumstances, your information remains strictly within the desk gaming platform and its authorised service partners.
desk gaming implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS), and sensitive account and payment data is stored using encryption at rest. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data privacy obligations under Philippine law. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform's data infrastructure. In the event of a personal data breach that is likely to result in harm to affected players, desk gaming will notify the National Privacy Commission (NPC) and affected individuals in accordance with the timelines prescribed by the Philippine Data Privacy Act. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security — you are also responsible for keeping your login credentials confidential and reporting any suspected unauthorised access to your account immediately.
As a Filipino player and data subject under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used — which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data has been processed in a manner that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact the desk gaming support team through the help section of the platform, and we will respond to your request within the timeframe required by law. We will never penalise you for exercising your data privacy rights.
Yes — desk gaming uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are required for core platform functionality, such as keeping you logged in during a session and remembering your language and display preferences. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement — this data is collected in aggregate and is not linked to your personal identity. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on the platform. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of certain features on the platform. By continuing to use desk gaming after being informed of our cookie use, you consent to the placement of essential and analytics cookies on your device in accordance with this policy.
desk gaming retains your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and regulatory obligations. Transaction records and identity verification documents are retained for a minimum of five years following the closure of your account, in compliance with the Anti-Money Laundering Act and PAGCOR licensing requirements. Support correspondence and complaint records are retained for three years from the date of resolution. Technical logs and session data are retained for a shorter period — typically 12 months — for security monitoring and fraud prevention purposes. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will begin the deletion process for data that is not subject to a mandatory retention period within 30 days of your request being confirmed.
desk gaming reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players via the email address associated with their account, and the updated policy will be published on this page with a revised effective date clearly displayed at the top. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Minor changes — such as clarifications or corrections that do not alter the substance of the policy — may be made without prior notice. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you have concerns about any changes to this policy, please contact our support team before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way desk gaming handles your personal data, our support team is available 24 hours a day, 7 days a week through the help section of the platform. For formal data privacy requests — including access, correction, or deletion requests — please submit your query in writing through the platform's support channel, clearly stating the nature of your request and the personal data concerned. We will acknowledge receipt of your request within three business days and aim to resolve it within the timeframe prescribed by the Philippine Data Privacy Act. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For general questions about your account, deposits, or gameplay, please visit the FAQ page before contacting support directly. For information about your rights and responsibilities as a player, please refer to the Terms and Conditions page.
Quick answers to what Filipino players most often ask about data and privacy.
Registration is free, your data is protected under Philippine law, and the full platform — live casino, fish games, and VIP rewards — is available on any mobile device.